Call Centre Operator – 2214

Position: Call Centre Operator

Start Dates: ASAP

Duration: Approx 7 months

Location: Parramatta

 

Are you a Customer Service superstar with experience providing outstanding service in a call centre environment? Our government client has a great 7+ month opportunity for the right candidate.

The great role will have you providing high-level customer service and basic troubleshooting for internal stakeholders on the department’s HR and/or Finance systems, helping resolve queries and creating positive outcomes.

This amazing team provide market-leading training to get you up to speed quickly so systems knowledge isn’t essential, just a passion for customer service and experience in a high-volume inbound call centre environment is preferred

Below are some more details about the role and the required experience, if this sounds like you then don’t delay, apply now!

 

Key Accountabilities:

  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner

Essential Requirements

  • Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
  • Call Centre Experience preferred, however high level customer service experience would be highly regarded
  • Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
  • Communicate effectively & think and solve problems
  • Ability to use multiple technology platforms and databases

Apply NOW!

Job Code 2214

Recruitment Parramatta

 

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