Position: Call or Contact Centre Worker

Start Date: ASAP

Location: St Leonards

Our Government client in St Leonards is seeking a Call or Contact Centre Worker to provide a high quality customer experience.  This is a great 2 month contract for the right candidate!

Key Responsibilities: 

  • Build rapport by providing high-quality advice, information and assistance, and seeking feedback to ensure that objectives are met during call-centre hours.
  • Provide service that consistently meets service standards and sales
    targets including managing a large volume of enquiries (inbound) and displaying effective information gathering and problem solving skills in all interactions.
  • Ensure enquiries are managed to completion
  • Ensure key value propositions are consistently communicated
  • Ensure data quality is high and supports relationship management due to timely and accurate entry into corporate systems.
  • Ensure processes and procedures are followed with high attention to detail
  • Actively participate in continuous improvement
  • Continuously contribute to the currency of the internal Knowledge Base with high-quality, relevant information
  • Demonstrate insight into call-centre processes and procedures and suggest improvements that will boost the performance of the team
  • Collaborate with staff as required to resolve any issues
  • Manage the process of referral to relevant specialist staff as required to ensure a smooth transition.
  • Follow up on enquiries (outbound) – demonstrate excellent knowledge of current product offerings and providing accurate advice, manage each enquiry through to completion and complete tasks (including processing payments) in a timely manner
  • Display a firm grasp of key value propositions and how to communicate this in a compelling way
  • Accurately enter information into the CRM and other relevant systems in a timely manner
  • Follow appropriate processes and procedures with a high attention to detail and accuracy
  • Use multiple data sources to provide quality information
  • Adapt to diverse communication channels in responding to enquiries
  • Collaborate with colleagues where appropriate to identify and resolve data entry issues

If you are a problem solver and enjoy helping people, we want to hear from you!

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Job Code: 1238

Recruitment St Leonards

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