Position: Clerical and Administration Workers

Location: Liverpool

Our Sydney based client is seeking clerical and administration staff to join their team. This is a fantastic opportunity for the right candidates!

Key Responsibilities: 

  • Provide informed, targeted and timely information and advice.
  • Promote products and services which contribute to customer satisfaction, revenue and business growth opportunities.
  • Provide a broad range of high quality administrative services to members of the Customer Service Team and foster a collaborative relationships and work environment.
  • Work collaboratively with Contact Centre staff to ensure the accuracy of information provided to customers and the prompt resolution of administration processes and inquiries.
  • Respond to first level customer complaints to resolve issues at the initial point of contact or escalate to Office Coordinator where necessary.
  • Build and maintain effective working relationship with members of the co-located Customer Service and Support Centre to enhance customer experience.
  • Contribute to the achievement of the communicated targets for the delivery of customer service.

If you can:

  • Prioritise workload and balance competing priorities and high volumes of work during peak periods to ensure appropriate levels of support and quality customer experience.
  • Maintain knowledge of currency of systems, products and services to ensure that accurate information is provided to customers and stakeholders, and
  • Work flexibly and maintaining a collaborative approach with stakeholders to meet the requirements of the Customer Engagement Principles….

We want to hear from you! APPLY NOW!

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Job Code:  1205

Recruitment Liverpool

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