Position: Client Services Officer

Start Date: ASAP

Location: NewcastleOur Newcastle based Government client requires a Client Services Officer to independently handle client transactions. If you have a strong client service background and are looking for a  front line client service role via telephone interactions with a large financial administration component this could be the role for you.

Key Accountabilities: 

  • Deliver high quality, consistent and timely services to clients that are consistent with a
    customer experience statement.
  • Ensure a coordinated approach to client matters by working closely with team members.
  • Provide integrated client services by working closely with Branches and Service Advisory.
  • Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
  • Escalate difficult matters and significant complaints to the Senior Client Service Officer or
    Coordinator as required.
  • Actively role model our values and behaviours.
  • Managing work outputs, competing demands/priorities to generate favourable outcomes for all clients/stakeholders

A background in community or disability services would be an advantage.

 

 

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Job Code: 1262

Recruitment Newcastle

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