Position: Contact Centre Concierge Support

Location: Bathurst

Our Government client is currently seeking a Concierge Support Officer to compliment the team in a high-volume call centre environment. This is a great 5 month opportunity in Bathurst with an immediate start, apply now!

Key Responsibilities:

  • Provide high-level of customer service and initial advice and direction to internal customers regarding support related enquiries within a Contact Centre environment
  • Respond to incoming enquiries in a confidential, responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer’s request
  • Assist other Contact Centre areas such as IT Service Desk
  • Display excellent customer service and continual improvement practices within a diverse virtual team environment
  • Effectively apply new and or updated technology applications, systems, procedures and organisational methods to deliver efficient and effective services in accordance with our client’s policy
  • Applications include office automation and productivity tools, applications and services
  • Participate and contribute to the development and ongoing maturity of our client’s knowledge centred systems

 

Essential Requirements:

  • Ability to communicate effectively and professionally with internal and external customers and staff at all organisational levels
  • Demonstrated ability to work cooperatively as a team
  • Proven experience in balancing competing and conflicting team/job priorities and deadlines
  • Systems experience: Technology experience using multiple systems is desirable. Full training will be provided on relevant technology systems
  • High-volume Call Centre exposure preferred
  • WWCC and Police check

Apply Now!

Job Code: 2027

Recruit Bathurst

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