Contact Service Centre Officer – Position Filled

Position: Contact Service Centre Officers

Location: Newcastle

We are currently seeking a team of experienced Contact Service Centre Officers for our Government Client in Newcastle.

Key Accountabilities

  • Making outbound phone calls to customers to assist them using a variety of systems.
  • Data entry and basic administration tasks
  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties

Essential Requirements

  • Demonstrated experience in a high volume customer service industry, both phone and email based
  • Great attention to detail
  • Must have working with children’s check application in progress as a minimum
  • Ability to work with limited supervision
  • Demonstrated ability to plan and prioritise tasks
  • Demonstrated ability to work across a range of computer systems/program
  • Evidence of having received feedback about their performance and be able to articulate -how they have improved/developed as a result
  • Previous work experience in contact centre, airline, hospitality or high volume retail
  • Candidates must be able to articulate how they apply the following values in everyday situations for interview:
    -customer first

Pre-employment checks required:

  • 2 x Reference checks
  • WWCC and police check clearance required.

Apply now!

Job code: 1975

Recruitment Newcastle

apply now

Job Code:

Employment Application Details:

If applying for administration specific roles please complete below fields:
Typing Speed
How would you rate your skills with the following software?*

Please upload a CURRENT RESUME (Word format preferred)*

Please upload a cover letter if you have one

Scroll to Top