customer care assistant – Position Filled

14 June 2018

Position description

Position: Customer Care Assistant

Location: Casino/Lismore

Our client has a great opportunity for a Customer Care Assistant to engage with and support customers to ensure a premium learning experience. This is a 12 month contract, initially for 4 hours per day but possibility for 7 hours per day to cover staff on leave. 

Key Accountabilities:

  • Provide customer service so customers are welcomed and feel valued and understood and customers are enrolled through the Customer Contact Centre.
  • Provide effective linkage and connection for customers to services and respond to customer feedback to ensure students are engaged, connected to events and to appropriate learning and support services.
  • Continuous improvement to ensure feedback is gained and then responded to in an appropriate and timely manner to improve services
  • Contribute to the success of organisation events
  • Reflect the organisations values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment
  • Place the customer at the centre of all decision making.
  • Work with the Line Manager to develop and review meaningful performance management and development plans.

Essential Criteria:

  • Relevant experience in customer service delivery.
  • Ability to build rapport with a wide range of people and deliver services which meet customer requirements.
  • Ability to address and meet focus capabilities as stated in the position description

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Job code: 1331

Recruitment Casino/Lismore

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