Customer Service Officer – Position Filled

2 October 2018

Position description

Position: Customer Service Officer
Location: Blacktown

Our Government Client is seeking an experienced Customer Service Officer in Blacktown.

This role provides schools and other stakeholders with support and advice from a call-centre environment regarding a wide range of issues that impact on school operations. It also assists with the provision of a variety of security services to schools.

Key Accountabilities

  • Assist the customer service team to meet corporate goals while projecting the School Security Unit in a professional manner.
  • Provide schools and stakeholders with a high quality customer service that professionally and effectively addresses their calls for assistance.
  • Answer phone calls and email correspondence from schools and other stakeholders.
  • Use computerised information systems to obtain and update data.

Essential Requirements

  • Demonstrated customer service skills in previous roles.
  • Excellent written and verbal communication skills.
  • Ability to maintain appropriate records and other documentation in a professional and well written manner.
  • A quick learner who will be able to familiarise themselves with the School Security Unit’s policies and procedures and the variety of services that it provides to schools.
  • Experience with Excel spreadsheets at an introductory to intermediate level.

Apply now!

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Job code: 1532

Recruitment Sydney


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