Customer Service Representative – 434

22 February 2021

Position description

Position:                   Customer Service Representative
Start:                        17/03/2021
Assignment Length: to be advised
Location:                   Silverwater

We are looking for highly skilled customer service specialists who can operate in a high-volume face-to-face environment and put the customer first with your positive can-do attitude.  If you are looking for your next challenging customer service role, then contact us now!

Primary purpose of the role

  • Be the first point of contact for customers in service centres and ensure the provision of high-quality service to customers.

Key accountabilities

  • Create a positive relationship in all interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority.
  • Provide timely, accurate, effective and high-quality customer service consistent with service standards and business requirements, as assessed by internal reviews and customer feedback.
  • Deliver great customer experiences using on-line technology.
  • Promote the adoption of digital services and educate users.
  • Identify the purpose of the customer visit and assist with digital queries appropriately.
  • Refer customers to appropriate channel for out-of-scope transactions.
  • Deal effectively with enquiries and complaints from customers.
  • Develop and maintain a sound knowledge of information resources, particularly in the digital space. Contribute to improve the efficiency of work processes and the implementation of changes in the workplace.
  • Make a positive contribution to the team environment.
  • Monitor digital performance in centre and take actions to increase adoption and drive usage

Apply NOW!

Job code – 434

Recruitment Silverwater


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