Customer Service Representative – 514

28 April 2021

Position description

Position: Customer Service Representative

Start: ASAP

Location: Gosford – Part Time  


Are you an outstanding customer service officer with great communication skills and customer-facing experience?


You will be the local face of this leading Government organisation, helping customers understand and access a major new scheme.


If you are well-presented, enjoy problem solving with customers and helping people access important services, then apply now!



Key Accountabilities:

  • Create a positive relationship in all interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority
  • Provide timely, accurate, effective, and high-quality customer service
  • Deliver great customer experiences using on-line technology
  • Promote the adoption of digital services and educate users
  • Identify the purpose of the customer visit and assist with digital queries appropriately
  • Refer customers to appropriate channel for out of scope transactions
  • Deal effectively with enquiries and complaints from customers
  • Develop and maintain a sound knowledge of information resources particularly in the digital space. Contribute to improve the efficiency of work processes and the implementation of changes in the workplace
  • Make a positive contribution to the team environment
  • Monitor digital performance in centre and take actions to increase adoption and drive usage



Essential Requirements:

  • Bright, cheerful, and confident manner
  • Demonstrated ability to exercise tact, judgment and initiative when obtaining information from and dealing with customers
  • Excellent interpersonal and communication skills
  • Respond appropriately to customers speedily and accurately
  • Achieve weekly/monthly targets as prescribed by the management team
  • Be well organised and time efficient with a high degree of initiative
  • Work with ease within a high volume, high pressure environment
  • Tech Savvy and ability to pick up new systems quickly


To be successful in this role you will, have prior experience in a customer facing role, be a brilliant communicator and ability to balance multiple tasks in a high-volume environment.


If you think you have the ambition to succeed, positive attitude and experience required to excel in this role, then we want to hear from YOU!


Job Code: 514

Recruitment Gosford 


Apply now online

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