Position: Customer Service Support Officer

Location: St Leonards

Are you an experienced Customer Service Support Officer looking for you next opportunity in Government? We have the short term contract for you!

Key Accountabilities

  • Provide quality frontline customer service ensuring the provision of clear concise information to all external and internal customers
  • Deliver an effective and timely referral service to provide a cohesive customer support service
  • Perform accurate and timely processing of all customers and administration functions including processing entitlements, fees, exemption and refund applications to ensure the provision of a quality and seamless student service and compliance with legislative and financial requirements.
  • Undertake accurate and timely entry of all data relating to customer administration, course information and customer enquiries to ensure the integrity of information retained for reporting, analysis and governance requirements.
  • Undertake general office support including word processing, photocopying, filing, document distribution, room and bookings and fleet allocation
  • Coordinate the maintenance of all networked office related equipment to ensure minimal disruption to the flow of work and provision of customer service.
  • Develop positive and collaborative working relationships with other team members supporting each other to manage workflow, solve problems and deliver an effective customer service.

Essential Requirements

  • Proven experience in a fast paced administration role
  • Great customer service skills
  • Excellent communication skills – both written and verbal
  • Minimum 40wpm with high accuracy
  • Proficient in Microsoft Suite

Apply now!

Job code: 1978

Recruitment Sydney

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