Position: Finance Call Centre Operator
We are recruiting a team of Call Centre Operators with Finance experience. The role provides initial advice and direction to internal and external customers for Finance related enquiries in a Shared Service Call Centre environment.
You will be a part of a larger team supporting a large Government Dept, so you will be confident, able to work with empathy and have exceptional communications skills. We have several fulltime and part-time Temporary roles available.
You will work on a rotating roster, therefore flexibility with early starts and late finishes, and proven reliability and punctuality is necessary.
If you have FINANCE and CALL CENTRE experience and can demonstrate that you can:
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintain records of customer enquires in a customer management system and follow up as required.
- Provide enquiry and referral data to assist in the preparation of reports on the Centre’s activities.
We want to hear from you!
Please detail the requested information and apply now!!
Job Code: 1148