Position: HR Call Centre Operator
We are recruiting a team of Call Centre operators with HR/Payroll experience. HR experience is a MUST to apply, as the role provides initial advice and direction to internal and external customers for HR related enquiries, within a Shared Service Call Centre environment.
You will be a part of a larger team supporting a large Government Dept, so you will be confident, able to work with empathy and have exceptional communications skills. Dealing with a wide range of customers, empathy and the ability to communicate clearly will be highly regarded.
You will work on a rotating roster, therefore flexibility with early starts and late finishes, and proven reliability and punctuality is necessary.
If you can demonstrate proven HR experience and can:
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintain records of customer enquires in a customer management system and follow up as required.
- Provide enquiry and referral data to assist in the preparation of reports on the Centre’s activities.
We want to hear from you!
Please highlight the requested information in your application and apply now!
Job Code: (1147 – re-listed Mar 2018)