Position: Library Assistant

Start: September 2019

Location: Sydney

We are currently seeking an experience Library Assistant to join our Client’s team in Sydney. This is a great 6 month opportunity for the right candidate!

Key Accountabilities

  • Support a positive and supportive work environment through teamwork, sharing knowledge, and supporting colleagues.
  • Display a positive and flexible attitude and a commitment to the Code of Conduct, Library Vision and strategic goals.
  • Deliver an exceptional customer experience by using good judgment to identify, address and/or refer diverse customer needs as a priority.
  • Utilise sound interpersonal, communication and problem-solving skills to address basic customer enquiries and provide alternative resources.
  • Understand the Library’s Quality Standards and procedures through demonstrated customer service and continuous improvement.
  • Deliver accurate and timely circulation services, re-shelve returned library materials and undertake regular block shelf checking and shelf tidying.
  • Basic troubleshoot and demonstrate consumer and library technology to customers.
  • Support and promote physical and digital collections and resources through community feedback and engagement.
  • Maintain a safe and welcoming environment and make suggestions on the flexible use of space.
  • Assist in the delivery of Library services and programs, including technology, collections and Adult, Children’s, Youth, Outreach and IT programs.
  • Provide efficient and customer-focused collections support, home library services, library administration and deliveries across the network.

Essential Requirements

  • Satisfactory pass in the Higher School Certificate or equivalent.
  • Demonstrated ability to provide quality customer service including a high level of ability to work effectively with the public.
  • Willingness to develop skills in and provide a range of library services such as readers’ enquiries, research and technology assistance, circulation services, home delivery services and library administration and deliveries.
  • Willingness to develop skills and assist in the delivery of library learning programs including adults, children, youth, multicultural and IT.
  • Preparedness to undertake outreach and community engagement.
  • Basic knowledge of and experience in the use of PCs/Macs (including Office, Outlook, Word and Excel), information/retail software, consumer technology, social media, research databases and web applications.
  • Demonstrated clear written, listening and spoken communication skills, especially for reporting up and across to supervisors and co-workers.
  • Proven ability to work as an effective team member, ability to accept direction willingly from supervisor(s), and ability to take initiative.
  • Ability to obtain Working with Children Check.
  • Demonstrate a commitment to Equal Employment Opportunity, Work, Health and Safety and Cultural Diversity principles.

Desirable Requirements

  • Commencing professional qualifications in Library and Information Studies or equivalent.
  • Advanced PC/Mac skills, advanced Office software skills and/or design/music/video software skills.
  • Experience using research and/or library databases.
  • Experience delivering adult, children’s, youth, multicultural and outreach programs and/or delivering technology/educational courses.
  • Proficiency in another language other than English.
  • Class 1C drivers licence.
  • Willingness and ability to obtain Responsible Service of Alcohol Certificate.

The successful candidate must flexible regarding days of work and location.

Apply now!

Job code: 2085

Recruitment Sydney

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