Position: Library Technician

Start: September 2019

Location: Sydney

We are currently seeking an experience Library Technician to join our Client’s team in Sydney. This is a great 6 month opportunity for the right candidate!

Key Accountabilities

  • Support the development of staff capabilities in customer service, information, technology and library trends through excellent coaching and knowledge sharing skills.
  • Monitor and maintain efficient team operations through the use of good judgment and effective supervisory skills.
  • Support staff with difficult enquiries, issues and conflicts through effective problem solving skills.
  • Such duties as directed by Librarians, Team Leaders or Managers.
  • Support and create an exceptional customer experience by using strong judgment to identify, address and/or refer diverse customer needs as a priority.
  • Sound interpersonal and negotiation skills through effective communication to provide accurate information, resolve issues, and provide alternative resources.
  • Understand and promote the Library’s strategies, Quality Standards and procedures through demonstrated customer service, staff coaching, and continuous improvement.
  • Identify and meet customer needs through accurate circulation, enquiry work and reader’s advisory and providing internal and external referrals.
  • Active promotion of all physical and digital collections and seek improvements through evaluation of community feedback and engagement.
  • Support a range of Library services, including branch and roster management, collection services, Inter-Library Loans, and Home Library Services.
  • Identify and support new or improved Library services and programs that meet business unit objectives and address community needs in technology, collections and spaces.
  • Share, train and demonstrate new consumer and library technology to customers and staff.
  • Identify, establish and grow partnerships with other units, external organisations and community groups to promote Library services and programs that address diverse community needs.

Essential Requirements

  • Completion or near completion of Diploma in Library Information Management or related discipline that is recognised for professional membership of the Australian Library and Information Association
  • Demonstrated working knowledge and/or experience in two or more of the following:
    – Collections and digital resources
    – Reference and readers’ advisory
    – Learning program development and delivery
    – Children’s and youth services
    – Adult and seniors services
    – Outreach and community engagement
    – Multicultural services
    – Special community interests and needs services
    – Learning and development.
  • Demonstrated experience of customer service skills including accuracy of information, equity of access, user privacy and providing a welcoming experience to visitors
  • Demonstrated understanding of the roles of the public libraries in communities and a community focused approach to service delivery
  • Demonstrated technology skills, continuous learning and the ability to embrace, promote and apply new technologies to service delivery
  • Knowledge of and experience in the use of PCs/Macs (including Office, Outlook, Word and Excel), information/retail software, consumer technology, social media, research databases and web applications
  • Demonstrated well developed communication, interpersonal, supervisory, and networking skills
  • Demonstrated working knowledge and experience with copy cataloguing and classification (only for Collections Supports)
  • Ability to problem solve and provide suitable solutions
  • Ability to communicate effectively with people from a diverse range of backgrounds
  • Demonstrate a commitment to Equal Employment Opportunity, Work, Health and Safety and Cultural Diversity principles
  • Ability to obtain Working with Children Check

Desirable Requirements

  • Advanced PC/Mac skills, advanced Office software skills and/or design/music video software skills
  • Previous experience in Inter Library Loans
  • Previous experience in Home Library Services
  • Previous experience in Collections management and working with library vendors
  • Class 1C drivers licence
  • Proficiency in another language other than English
  • Willingness and ability to obtain Responsible Service of Alcohol Certificate

The successful candidate must be available to work any shift between 8am- 9pm, Monday – Sunday and any location across the Sydney network of libraries

Apply now!

Job code: 2084

Recruitment Sydney

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