Shared Services Officer – Plant Hire Team – 95

26 June 2020

Position description

Position: Shared Services Officer – Plant Hire Team 

Start: Immediately

Duration: Initial 6 months (approximately), with the potential to extend

Location: Goulburn


Currently seeking an experienced Shared Services Officer for a fantastic opportunity in Goulburn!


Key Accountabilities:

  • Respond to multi-channel customer enquiries at first contact, whilst consistently providing high-quality customer service
  • Process transactions and booking equipment using defined processes, computerised systems, telephone, and technology solutions, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.
  • High volume data entry and maintain up to date records with strict accuracy
  • Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
  • Processing payrun to suppliers whilst balancing a very high workload
  • Working independently to achieve individual performance levels as well as part of a team to contribute to overall service performance and improvement.



Essential Requirements:

  • Minimum 3 years’ experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
  • Prior administration experience in the civil construction field would be highly beneficial
  • Prior experience in payroll, accounts receivable, accounts payable or procurement
  • Ability to Work under tight deadlines and manage a high volume workload
  • Ideally have SAP (Equip) experience, however, not essential
  • Demonstrated ability to adapt and to learn and implement new processes and procedures
  • Government experience preferable
  • Quick learner and ability to work under pressure


Apply Now! 


Job Code: 95

Goubourn Recruitment

Apply now online

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